Personal Information about you is collected only when knowingly and voluntarily submitted and when reasonably required by us to perform one or more of our functions or activities.
Personal Information is collected by our organisation via the following: direct requests for information made by us to you either verbally or in writing, online and hard copy application forms completed by you or on your behalf.
We may also make use of Personal Information collected by our clients from users of the DeBa software once it is inputted into the DeBa software.
We may also collect Personal Information indirectly through publicly available means or through websites (such as Google or social media sites) who disclose to their users that the user’s Personal Information is provided to businesses such as ours. We may also collect or have access to Personal Information obtained by related entities. We will do this only where you have consented to or would reasonably expect us to obtain this information.
It is our intention that this policy will protect your Personal Information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia including the Privacy Act 1988 (Cth) (Act), Australian Privacy Principles (APPs) and will use reasonable endeavours to ensure that where Personal Information is disclosed to overseas recipients, the overseas recipients comply with the APPs. The type of Personal Information that we may collect and hold includes: your names, addresses, contact details such as telephone numbers and email addresses.
Where it is reasonable and practical to do so, we will only collect Personal Information about you from you. You have no obligation to provide any information requested by us however if you choose to withhold Personal Information from us it may prevent us from being able to provide you with access to the DeBa software or other systems maintained by us.
We will take reasonable steps to ensure that your Personal Information is accurate, complete and up-to-date as soon as practicable after receiving your notification of any error or inaccuracy.
If we become aware of any ‘eligible data breach’ as defined under the Act in respect of any of your Personal Information which would be likely to result in serious harm to you, we will promptly notify you and undertake all required mandatory Eligible Data Breach notification to applicable government entities and affected individuals in accordance with the privacy law.
We will co-operate with your reasonable requests or directions relating to any applicable law concerning the security, use or disclosure of Personal Information.
Use of Information
In relation to Personal Information collected from users from our website, the predominant use of such information is to enable us to efficiently provide our services to you.
We may continue to use your Personal Information even after you cease using our website, including retaining your Personal Information in our software unless you give us written notice to the contrary.
Personal Information collected from you is also used for the following purposes:
- to provide tailored product and service information and improve service delivery;
- to process payments, discounts and refunds where required;
- to communicate with our customers regarding products and services (such as warranty and maintenance provisions, product recalls etc.);
- to develop and expand our operations base and plan for future commitments;
- general data analytics for improvement of service delivery, and work site safety management; and
- to direct market to You.
Personal Information is held in computer databases, copies of those databases for purposes of system integrity and backup, and paper-based file systems.
Use of Personal Information
We will not disclose your Personal Information unless you have consented to that disclosure or we are required by law to do so. Your consent may be express or implied. We may also disclose your Personal Information where it is required or authorised by or under an Australian law or a court/tribunal order or where a permitted general situation exists under the APPs. Where disclosure is necessary for an enforcement related activity of an enforcement agency, we will provide written notification of that disclosure as is required by the APPs.
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your Personal Information to those third parties in order to meet your request for goods or services.
We may disclose your Personal Information to recipients that are outside of Australia. We will make reasonable efforts to ensure that any overseas recipients of your Personal Information comply with the APPs.
During the course of business we may at times be required to collect sensitive information about individuals, which may include information about your health (including genetic information), racial or ethnic origin, political opinions or memberships, religious or philosophical affiliations or criminal record. Collection of any sensitive information will be done in accordance with the APP’s and the Act.
We will only disclose sensitive information that we may collect or hold about you for the purposes for which it was collected, or for directly related purposes you would reasonably expect us to use it for, or if you have expressly consented to that disclosure, or if we are otherwise authorised or compelled by law or a court/tribunal order to disclose that sensitive information.
We strive to ensure the security, integrity and privacy of Personal Information collected and held by us, and we review and update our security measures in light of current technologies. Unfortunately, we cannot guarantee that our data storage measures are totally secure.
However, we will endeavour to take all reasonable steps to protect the Personal Information we collect from you from misuse, interference, loss and unauthorised access, modification or disclosure.
Where the Personal Information is no longer required for the purpose for which it was collected (or a permitted secondary purpose) we will take all reasonable steps to destroy or de-identify the information.
If information is gathered by our website/portal or online database, our web servers may gather your IP address to assist with the diagnosis of problems or support issues with our services. This information is gathered in aggregate only and cannot be traced to an individual user.
Transborder data flows
There may be occasion where, in the course of providing our services to you or to our customers, we may need to transfer your Personal Information outside of Australia, If and when, we transfer data outside of Australia, we will still comply with the obligations under the Act and the data will still have the same protections afforded to it under the Act.
We may disclose your Personal Information to a third party for the purposes of which we collect the information for. We have taken reasonable steps to ensure that your Personal Information is not held, used or disclosed by the recipient that is inconsistent with the Act.
Access to information
We will endeavour to take all reasonable steps to keep information about you accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. Further you may request access to any of your Personal Information we hold except if the provision of the information is contrary to any applicable privacy law. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the privacy of and confidentiality of any Personal Information held by us.
If you wish to make a complaint regarding any aspect of the collection, access to, use storage or disclosure of Personal Information by us, please make your complaint in writing to the address below. We will consider your complaint promptly and contact you to seek to resolve the matter. If we have not responded to you within a reasonable time, you are entitled under privacy legislation to make a complaint to the Office of the Australian Information Commissioner.
Please direct all requests for access to or correction of personal information or all complaints to 02 4911 9160 or [email protected]
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How long is it held for?
We hold the information at a time of our own discretion or until such time as you contact us and ask for your information to be removed from our DeBa software or destroyed.
For more information about privacy issues in Australia and protecting your privacy or to make a complaint about our handling of your Personal Information, visit the Office of the Australian Information Commissioner’s web site; http://www.oaic.gov.au/.